Upon receipt of an account, our first step is to send a letter to the individual, introducing us and informing the individual of his or her rights during the period of time that we are going to be working with them. We provide a 30-day window for the individual to refute or otherwise communicate that there is a problem with the account. If no dispute is filed within the 30-day window, the letter informs the individual that the debt will be assumed to be legitimate. We also attempt to make contact using the phone numbers provided by the client. 
We have refined our letter-writing process over the years to be as effective as possible. This includes testing different techniques to increase the rate at which individuals open the letters. We maximize our letter usage to inform and collect on your accounts.